Last updated: January 2025
Privacy Policy
1. Who We Are
AI Software Solutions, located at C-6-25, Centum @ Oasis Corporate Park, No. 2, Jalan PJU 1A/2, Ara Damansara, 47301 Petaling Jaya, Selangor, Malaysia. For privacy queries: info@aiss.com.my.
2. What Personal Data We Collect
We collect contact information (name, email, phone, company), enquiry details you submit voluntarily, and limited technical data (IP, browser) needed to operate our site securely.
3. How We Use Your Personal Data
To respond to enquiries, deliver requested services, send relevant resources you opt-in to, and meet legal/regulatory obligations.
4. Legal Basis for Processing
Your consent (forms, opt-ins), our legitimate business interest in responding to enquiries, and compliance with Malaysia's Personal Data Protection Act 2010.
5. Data Retention Period
Enquiry data: 24 months unless extended by ongoing engagement. Marketing opt-ins: until you unsubscribe. Project data: per contract terms.
6. Your Rights Under PDPA
Access, correction, withdrawal of consent, and data portability. Email us to exercise any of these rights.
7. Data Security Measures
Encryption at rest and in transit, role-based access, regular security audits, and incident response procedures.
8. Third-Party Services
We use trusted infrastructure providers (cloud, email). All vendors are vetted for PDPA compatibility.
9. Changes to This Policy
We may update this policy; material changes will be highlighted. Last updated: January 2025.
10. Contact for Data Queries
Email info@aiss.com.my for any privacy or data protection question.